It’s not their business. It’s yours.

You can’t train employees to emotionally care about your business. It’s not their business, it’s yours. What you can build is a workplace where people care about their lane: clear standards, real ability to act day-to-day, and a deal that feels better than the chaos next door.

This article breaks down why training rarely fixes the real issue (skill vs. consistency), how broken “opportunity” quietly sabotages performance, and how ownership actually becomes a living norm through usable SOPs, visible leadership, fair load-sharing, simple team metrics, and recognition that creates pride and retention.